FAQs

We use an industrial grade, hydraulic cold press juicer to make each and every one of our delicious juices!

Absolutely! We strive to provide our customers with only the best, so naturally our ingredient list reflects that!

Kept refrigerated and unopened, our juice will maintain its freshness for up to 180 days from the date it was bottled. When you receive your juice, you’ll have at least 14 days before the best-before dates printed on the caps (likely longer!). We do not recommend consuming juices that are beyond the best-before date.

Please do not freeze your juice. Our juices are fresh and never frozen, so freezing can damage the live enzymes and nutrients. It can also cause the product to expand, leading to broken seals and early spoilage. Just keep the juices sealed and refrigerated to maintain their freshness! 

No! When juice is pasteurized it is heated to a high temperature for a short period destroying the vital nutrients and enzymes of the raw juice.

We use HPP to keep our juice 100% natural so that you get 100% of the nutritional benefits.

High pressure processing (HPP) is an all-natural method in which fruits and vegetables are processed under very high pressure. The process kills harmful organisms and bacteria without compromising nutritional value.

Unlike heat pasteurization, HPP retains the taste, texture, nutrients, and quality of the ingredients. It also extends the shelf life of our juices, so you have more time to enjoy them!

Absolutely not! Our cold-pressed juice is made from 100% fresh fruits and vegetables. Eclipse is our only cold-pressed juice flavour that contains water.

No way! Our delicious juice is created with only raw fruits and vegetables, benefiting from their natural flavours and sugars.

We believe recycling is imperative to protecting the welfare of the environment. That’s why our juice bottles are made from 100% PET plastic, an eco-friendly packaging option. Please rinse your bottle and dispose of them in your recycling.

We would be more than happy to help you select a cleanse to best suit your needs – just send us a message to speak with one of our juicing experts.

We also created The Complete Guide To Juicing to answer everything you’ve ever wondered about starting a juice cleanse—from juicing basics and tips to how to choose the right cleanse for you.

Yes! Drinking plenty of water is key to helping your body flush out toxins. We recommend that you drink at least 8 cups of water each day to make sure you’re staying hydrated while doing your cleanse.

The Cleanse Guides page contains all the guides and juice lists you will need to effectively complete your cleanse. All you have to do is select the cleanse guide you wish to use, and it will automatically download to your device!

We also recommend following our Pre-Cleanse Instructions to make sure you’re prepared to start your cleanse.

For each of our juice cleanses, you will be a variety of 7 juices, smoothies, probiotics, or elixirs every day.

Our Cleanse Guides page contains all the guides and juice lists you will need to effectively complete your cleanse, including:

• Which juices you will be consuming each day
• What order to drink your juices in
• The best recommended time frames you should be drinking each juice

Yes! We recommend that you drink at least 8 cups of water for each day of your cleanse. The water will help to flush toxins from your body as well as keep you feeling full.

You can also have warm herbal teas to subside moments of hunger cravings. Specific suggestions will be provided upon cleanse signup.

For the majority of our cleanses the answer is no. One of the main benefits of completing a juice cleanse is to provide your digestive organs with a much needed break. Your body will benefit from the surge of vitamins and nutrients while your digestive organs can simply flush through the juice that you are consuming.

If you didn’t receive the juices you were expecting, check our cleanses page for a full list of juices included in your cleanse.

There are also occasionally substitutions in orders based on stock. Substitutions will always be similar juices that will provide the same nutrients needed for your cleanse, and will not affect the results in any way.

Something still not right? Please contact us and we’ll fix it!

Have no fear! We have a page on our site for this exact reason. You can download a digital copy of your guide here. Download Cleanse Guide

While cleanses are a great way to boost your health, we don’t recommend them to women who are pregnant or breastfeeding. During this time, it’s important your body is getting sufficient calories to meet the developmental needs of the growing baby in your belly as well as milk production while breastfeeding. Our cleanses simply don’t meet these needs during these periods.

We recommend talking to your doctor before starting a cleanse along with any medication. If you are drinking Eclipse, be sure to take any medications more than 2 hours before or after drinking, as the charcoal can impact the effects of your medication.

If you have a pre-existing health condition like diabetes and are thinking of doing a cleanse, talk to your doctor before you start. This will help make sure your cleanse goes safely and smoothly.

Many people continue to take vitamin supplements while doing a cleanse. As with other medications, we recommend talking to your doctor first so you can make the best choice for you and your body.

Some health professionals believe that the buildup of fecal matter may cause stagnant toxins to be absorbed into the bloodstream through the colon walls, calls autointoxication. The medical jury is still out on whether or not they fully support the use of colonics for toxin releasing measures, so the decision to get a colonic is based on your own personal opinion.

This particular type of sauna penetrates your body with an infrared wavelength that mobilizes toxins in your body. This causes the toxins to detach from your cells and make their way into your intestines and digestive tract, and ultimately out of your body. Also, in raising your temperature, you will sweat toxins out of your pores. These sessions are highly recommended for maximizing your toxin release.

Yes! Not only are massages incredibly relaxing, they can also mobilize toxins in your body, leading to excretion.

Working up a healthy sweat will help release toxins through your pores. Just be smart about it. Listen to your body and stick to low-impact and moderate exercise like yoga, walking, and light swimming.

Using a stiff bristle brush, preferably made from natural materials, you firmly brush your skin with strokes brushing towards your heart. Not only will it leave your skin feeling soft, dry skin brushing will also remove dead skin cells that clog your pores, preventing your body from expelling toxins.

Also, dry skin brushing stimulates your lymphatic system, which is responsible for eliminating cellular waste in your body.

There are over 4,000 toxin chemicals present in cigarette smoke, which you then inhale and absorb into your body. To maximize your juice cleanse results, we would strongly suggest that you abstain from smoking in order to flush as many toxins from your body as you can, without adding to the list.

For those of you who are looking to quit smoking, completing a juice cleanse can help to kick bad habits to the curb!

Our products do not contain nuts, but some of our products are produced in a facility that also produces almond and cashew milks. These are made using different equipment and all equipment is cleaned thoroughly between batches, but for this reason anyone with serious allergies to nuts is advised to err on the side of caution.

Pulp & Press ships to most locations across all Canadian Provinces including all major cities and urban areas. Shipping is not available in some northern areas of British Columbia, Alberta, Manitoba, Quebec, and Newfoundland.

Note: If we are unable to ship to your postal code, you will not be able to successfully place an order online. If you are able to successfully place your order online, then we are able to ship to your location.

Pulp & Press charges a minimum shipping fee of $15 for orders less than $155 in all Canadian provinces. Orders over $155 may be eligible for free shipping through our shipping subsidy program.

We will cover shipping costs where we are able to, but, unfortunately, we are no longer able to offer uncapped free shipping to all areas. If you see a shipping cost on your order, that is the amount after we’ve subsidized as much as we were able to cover. This will primarily only affect rural or less urban areas.

Pulp & Press is committed to reducing shipping costs wherever possible and we regularly review rates with our carrier to ensure we get your favourite cold pressed juices to you for the lowest possible cost.

Your order will be delivered in a chilled, insulated box within 2-7 business days. Delivery time depends on location, transport delays, and weather. Please note, we do not ship on Friday, Saturday, or Sunday.

Pulp & Press is committed to providing the best possible customer service experience we can! This includes receiving a fresh order as quickly as possible so you can begin your health journey immediately! Since we are in a hurry to get your order to you right away, we may not be able to accommodate cancelations once your order has been placed. For your best chance, please email us at support@pulpandpress.com as soon as possible with your request and we will do our very best to accommodate.

Accommodations will vary depending on how far along your order is. Unfortunately these updates may not be reflected on your order, there fore cancellations cannot be confirmed until our team has heard back from the facility.

If you live in an apartment, our courier must be let into your building to drop off your package. Our couriers cannot leave packages outside of apartment buildings.

Orders are packed in insulated boxes with ice packs to keep them nice and cold in transit! Orders shipping to the same address will be packed in as few boxes as possible.

Our customers are the reason why we do what we do.

We’re not perfect, mistakes happen, and we will always own our mistakes. We want every Pulp & Press customer to feel valued and well taken care of—so if we have fallen short along the way, we want to know about it. Please reach out to us and we’ll be happy to help.

The best way to reach out customer support team is to email support@pulpandpress.com.

Visit our Contact page for additional options.

Yes! Signing up for our loyalty program is easy! Simply create an account here and you'll be enrolled in our loyalty program to earn on future purchases.

Please visit this page for all the details on our loyalty program.

Redeeming your points is easy! Click "Redeem My Points" within your account and copy and paste your code at checkout.

Note: Only one loyalty code can be used at a time.