Where do you ship?

Pulp & Press ships to most locations across all Canadian Provinces including all major cities and urban areas. Shipping is not available in some northern areas of British Columbia, Alberta, Manitoba, Quebec, and Newfoundland. 

Note: If we are unable to ship to your postal code, you will not be able to successfully place an order online. If you are able to successful place your order online, then we are able to ship to your location.

For more information regarding shipping, please email london@pulpandpress.com

From first time cleanses to expert packs, we have the perfect cleanse for you.  

If you live in a house and you are not home for your delivery, your package will be left on your front step - no signature required!  If you live in an apartment, our courier must be let into your building to drop off your package. Our couriers cannot leave packages outside of apartment buildings, so please be sure to include your buzzer or contact information with your order.

It is important that you refrigerate the juice once it arrives to remain fresh. Please ensure that you will be able to receive your order the day it arrives. If you’d like to track your shipment, please email support@pulpandpress.com.

Pulp & Press Juice Co. does reserve the right to deny shipment to specific locations in Ontario and Quebec. You will be contacted if this is the case.     

PO Boxes

Pulp & Press products are shipped in insulated boxes which help preserve the juice in transit. Selecting a PO Box as an address could result in considerable delays or loss of product, as the juice needs to be refrigerated shortly after being delivered to avoid spoilage. For this reason, please do NOT ship your order to a P.O Box.

How much does shipping cost?

Pulp & Press charges a minimum shipping fee of $15 for orders less than $155 in all Canadian provinces. Orders over $155 may be eligible for free shipping through our shipping subsidy program.

We will cover shipping costs where we are able to, but, unfortunately, we are no longer able to offer uncapped free shipping to all areas. If you see a shipping cost on your order, that is the amount after we’ve subsidized as much as we were able to cover. This will primarily only affect rural or less urban areas.

Pulp & Press is committed to reducing shipping costs wherever possible and we regularly review rates with our carrier to ensure we get your favourite cold pressed juices to you for the lowest possible cost.

How long does delivery take?

Your order will be delivered in a chilled, insulated boxes within 2-7 business days. Delivery time depends on location, transport delays, and weather. Please note, we do not ship on Friday, Saturday, or Sunday.

We recommend starting your cleanse once you receive it. If you want to delay the order so you can drink your juice on a later date, please request so on the cart page using the date selector. 

Multiple Packs

We try our best to ship all orders complete, however, sometimes it is necessary to divide the orders into two or more packages, or more than one shipment.

Delivery Address Accuracy

In order for prompt delivery, please provide a complete street address with a postal code, apartment number, and buzzer (if relevant). Pulp & Press does not take any responsibility for packages that might be misdirected, delayed, or lost due to an incorrect address. We are also not responsible for additional shipping charges that result from an inaccurate or incomplete address. Although it is the customer’s responsibility to provide accurate shipping information, we will do our best to contact you if a problem with a shipping address occurs.

Cancellation / Delivery Date Adjustment

Pulp & Press is committed to providing the best possible customer service experience we can! This includes receiving a fresh order as quickly as possible so you can begin your health journey immediately! Since we are in a hurry to get your order to you right away, we may not be able to accommodate cancelations once your order has been placed. For your best chance, please email us at support@pulpandpress.com as soon as possible with your request and we will do our very best to accommodate.

Accommodations will vary depending on how far along your order is. Unfortunately these updates may not be reflected on your order, there fore cancellations cannot be confirmed until our team has heard back from the facility.

Return Policy

If your shipment is lost, damaged, or short upon delivery, report it to us immediately. Pulp & Press will evaluate your request, and refund or resend the missing or damaged juice(s). If there is damage, we may request photos for our investigation.

Because our juices are perishable goods, we will not accept “change of mind” returns. We will only accept a refund request if there is evidence our team was negligent in fulfilling your order.

Your refund request must be sent within 48 hours of receiving your order.